Are you breathing a sigh of relief that 2020 is coming to an end and you can put an end to all your company’s endpoint troubles? Well, don’t put your feet up just yet. This festive season users’ devices will only grow in numbers, promoting communication globally.
From credential theft to network vulnerability exploitation and ransomware incidents on highly secure organizations, the year 2020 has been surprisingly rough on IT security. In the wake of the COVID-19 pandemic, companies around the world are reporting more cyberattacks than ever before, and although the techniques used or the method of attack may be new, the vectors of attack over the years remain unchanged.
Over the past several years, telecommuting, or remote work, has gained significant traction across a wide variety of industries. According to a recent survey conducted by OWL Labs, 48 percent of employees worked from home at least once a week in 2019, and 34 percent were even willing to take a pay cut in order to work remotely.
What to Consider When Migrating to ServiceDesk Plus On-Demand (Cloud) from ServiceDesk Plus On-Premise.
What should you consider when migrating to ManageEngine ServiceDesk Plus on-demand (cloud) from ManageEngine “servicedesk plus” on-premise edition? The two solutions are functionally very similar, with some exceptions, please see here for a comparison.
Managing VPN connections will help businesses face today’s adversity as well as prepare for tomorrow’s opportunity
The onslaught of the novel COVID-19 has caught businesses off guard, sending many of them into a tailspin. To survive this, most businesses considered the idea of remote work, and some have already implemented work from home policies.
The Health Insurance Portability and Accountability Act, also known as HIPAA, is a compliance standard that was implemented after all health-related information was digitized. The crux of the act is to ensure that all sensitive electronic protected health information (ePHI) has restricted, secure access.
Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus. One of this service desk solution’s powerful integrations is with Site24x7, wherein tickets are logged for specific Site24x7 alerts like Trouble, Critical, and Down.
The ripples of digital disruption spurred by radical shifts in the ICT field were slow to reach the retail sector, which lagged in terms of digital maturity and technology spend. However, this is no longer the case. Gartner predicts that by 2022 the total IT spending of the global retail industry will touch $225 billion.
Meet the expectations of the digital age citizen with help desk software for Government organizations
Deliver a robust and contemporary service experience to both employees and citizens. The commercial sector’s high level of customer service has raised the service expectations of the public. The generally quick and efficient response to customer service requests in the commercial sector has raised the bar for traditional IT service provided to citizens in the public sector.
Over the past few decades, the digital technology landscape has undergone a paradigm shift in terms of communication and collaboration capabilities. This shift, in turn, has sparked a remarkable evolution of higher education ecosystems around the world.