The future of password(less) authentication

With World Password Day behind us, let’s recap on one of the hottest topics at the moment: the evolution of passwordless authentication. Passwords have been the first line of defence against cyberattacks and essentially, our daily lives for as long as one can remember. Passwords are simple, a comfort zone and everyone’s go-to – but we tend to forget that “everyone” includes hackers and threat actors as well.

Enhance network monitoring with the latest AI-powered features in OpManager

Network monitoring is a challenging job because networks continue to evolve to meet ever-changing client requirements. Businesses today heavily depend on their networks, and even a short outage can lead to penalties and lost profits. This is why your monitoring tool must also transform itself to not only scale as you grow but offer new features that address new challenges posed by the increasing usage demands placed on your network.

10 tips for taming IT tickets

In many organisations, IT support seems to follow a corollary of Moore’s Law in which the number of support tickets — rather than the number of transistors — doubles every two years. Even companies that experience slower growth find that tickets ultimately proliferate and threaten to overwhelm their IT support teams if they haven’t kept their ticket management systems and processes up to date.