10 tips to improve your help desk service experience

Understanding the reality of how the customer feels is incredibly important – it’s the backbone to providing great service. It’s the people delivering the service that make the difference to a customer, not specifically the actual resolution of any issue. You must understand the context and needs of your customers to be able to deal with them effectively.

10 imperative remote desktop software features

IT administrators are a vital part of every organisation. That said, IT administrative tasks are becoming more complicated with every passing day. Unfortunately, there is no magic wand to instantly solve all the challenges admins face. However, good remote desktop software is a crucial tool that can go a long way in solving many of these challenges.

Reduce Account Compromises

Reducing account compromises by 99.9 percent using MFA

Passwords, the most common authentication mechanism in use, have been around since the 1960s. While passwords remain popular, they simply aren’t enough to keep an organisation secure in today’s world. This is where multi-factor authentication (MFA) comes into play. Our guide shows you why authenticating with only passwords isn’t sufficient anymore, and how MFA can help your organisation reduce the probability of an account compromise by 99.9 percent.