Understanding the reality of how the customer feels is incredibly important – it’s the backbone to providing great service. It’s the people delivering the service that make the difference to a customer, not specifically the actual resolution of any issue. You must understand the context and needs of your customers to be able to deal with them effectively.
This whitepaper lists eight essential KPIs that every IT service desk team should be aware of. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget.
Efficient service processes are the key to meeting end user demands and achieving business objectives. Learn how you can transform your IT service management processes using analytics. In this e-book, you will be provided with six ways analytics can help you identify hurdles and provide clues to overcome them.
The IT world is no stranger to ransomware and its concepts. However, ransomware’s inherent nature to transform itself by absorbing ongoing technological advancements make it extremely unpredictable. The ability to foresee its inevitable evolution can only be viewed by thoroughly delving into its past.
Endpoint management and security will shape the future of work, and is a critical aspect of long-term remote work. If endpoints and remote workers aren’t carefully managed, your organisation will be at risk.
IT administrators are a vital part of every organisation. That said, IT administrative tasks are becoming more complicated with every passing day. Unfortunately, there is no magic wand to instantly solve all the challenges admins face. However, good remote desktop software is a crucial tool that can go a long way in solving many of these challenges.
With the proliferation of the Internet of Things (IoT), we’re going to see exponential growth in the use of passwords over the next few years. This e-book explains why passwords are far from dying out and the impact they have on business productivity.
Passwords, the most common authentication mechanism in use, have been around since the 1960s. While passwords remain popular, they simply aren’t enough to keep an organisation secure in today’s world. This is where multi-factor authentication (MFA) comes into play. Our guide shows you why authenticating with only passwords isn’t sufficient anymore, and how MFA can help your organisation reduce the probability of an account compromise by 99.9 percent.
One of the best ways to defend against both internal and external attacks is to integrate anomaly detection, a.k.a. user and entity behaviour analytics (UEBA) capabilities, into your security analytics solution.
A report by Cybersecurity Ventures states that by the end of 2021, a ransomware attack is expected to target a business every 11 seconds. So, how do you make sure your organisation doesn’t fall prey next? Let’s face it: The global workforce has never been more divided, and adapting to hybrid work is now a top priority.