ServiceDesk Plus has helps us meet our SLA targets and makes reporting easier. It has also minimised the number of calls logged per technician. I love the fact that it has work load balancing especially for our technicians, the calls can be distributed evenly. It saved us a significant amount of time as we were logging calls on the system that was implemented for the whole of Gauteng & it was not easy to get reports from the system. ServiceDesk Plus has all the features that are required for IT service to run smoothly and for us to achieve our targets. ITR Technology customer services and products are the best in the market!
In the past we didn’t have the ability to monitor our environment, we relied on customers and suppliers to let us know whether we had downtime. The ManageEngine products have allowed us to monitor and predict possible downtime. A lot of our work has been automated for example our contract management, workflows and approvals. Our incidents and change management are now all linked through one tool, ServiceDesk Plus which streamlines processes and provides us with full governance and an audit trail around that. I love working with ITR! The ITR Team goes out of their way to assist you and make adjustments to your system to ensure everything is working optimally.
The ManageEngine products do exactly what the company promises them to do and at a very competitive price. I am yet to submit a single complaint about any of ITR Technology’s or ManageEngine’s services, products or costs. Always a pleasure to work with them and they never shy away from any request, no matter how complex it might be.
In the past nothing was centralised. We used different software for different needs and accessed over 1000 devices manually. Desktop Central and its ability to integrate with a Mobile Device Management Solution has simplified and automated our deployment and patch management processes, which has allowed for better efficiency and productivity in our business operations throughout the country.
…When it comes to Network Monitoring systems, OpManager is the obvious choice. Feature rich and integrated to our Service Desk tool. In OpManager we have a great tool which satisfies all our requirements and at an extremely affordable rate.
ManageEngine’s Key Manager Plus enables us to stay on top of SSL certificates for all of our websites. With Key Manager Plus, we’re able to monitor which certificates are nearing expiration and roll out new certificates in a timely manner.
As an IT infrastructure service provider for global corporations, we needed a centralized firewall monitoring solution for our multi-vendor, multi-tenant, virtualized environment. Firewall Analyzer proved to be a more-than-capable solution for monitoring and managing multiple customer-specific, virtual firewalls. Firewall Analyzer provides us with customer-specific client views, and mutually exclusive, individual firewall reports and alerts for each of our customers.
We’ve witnessed an order of magnitude reduction in the time it takes to review and analyze logs. Additionally, EventLog Analyzer provides real-time alerting of significant events, facilitating rapid analysis and reaction to events. Instead of days before identifying a significant event, the event is identified in near real time and can be responded to before it becomes an issue.
Our enterprise was looking for a patching tool that could also handle deployment, management, and reporting. Desktop Central offers all of this at a remarkable value. Its easy-to-read graphs empower us to quickly provide usable metrics to senior leadership to track our progress and system health stats. One of ManageEngine’s real strengths is its support and willingness to embrace the user community by not only addressing issues, but adding useful, new features regularly.
We needed a reporting tool for Exchange. ManageEngine Exchange Reporter Plus was extremely cost effective and easy to deploy. I am certainly getting value out of email traffic reports of the product.