In the past we didn’t have the ability to monitor our environment, we relied on customers and suppliers to let us know whether we had downtime. The ManageEngine products have allowed us to monitor and predict possible downtime. A lot of our work has been automated for example our contract management, workflows and approvals. Our incidents and change management are now all linked through one tool, ServiceDesk Plus which streamlines processes and provides us with full governance and an audit trail around that. I love working with ITR! The ITR Team goes out of their way to assist you and make adjustments to your system to ensure everything is working optimally.