ServiceDesk Plus has helps us meet our SLA targets and makes reporting easier. It has also minimised the number of calls logged per technician. I love the fact that it has work load balancing especially for our technicians, the calls can be distributed evenly. It saved us a significant amount of time as we were logging calls on the system that was implemented for the whole of Gauteng & it was not easy to get reports from the system. ServiceDesk Plus has all the features that are required for IT service to run smoothly and for us to achieve our targets. ITR Technology customer services and products are the best in the market!