ManageEngine

ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
30-day free trial
ManageEngine ServiceDesk plus 1
Product Includes
  • ITIL ready features
  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Extensive reporting capabilities
  • Codeless customizations
  • Deploy on cloud or on-premises
All integrations
ManageEngine ServiceDesk plus 1
How can ServiceDesk Plus help you?
  • Gain control of your help desk
  • Manage changes with precision
  • Optimize service delivery
  • Deliver IT projects on time
  • Drive decisions with the right data
  • Collaborate with other IT systems
  • Streamline asset management
ManageEngine ServiceDesk plus 2
ManageEngine ServiceDesk plus 2
ManageEngine ServiceDesk plus 3
Features
  • Track incidents easily
  • Implement changes with minimal impact and risks
  • Showcase all IT services in a service catalogue
  • Gain IT help desk insights
  • Empower end-users with a self-service portal
  • Create a rich knowledge base
  • Automatic ticket dispatch
  • Manage an entire IT asset inventory
ManageEngine ServiceDesk plus 3

Awards

ServiceDesk Plus 1
ServiceDesk Plus 2
ServiceDesk Plus 3

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Testimonials

Rosina Boihang
ICT Service Level Management, Gauteng Department of Economic Development

ServiceDesk Plus has helps us meet our SLA targets and makes reporting easier. It has also minimised the number of calls logged per technician. I love the fact that it has work load balancing especially for our technicians, the calls can be distributed evenly. It saved us a significant amount of time as we were…

Rika Myburg
IT Head, GWK

In the past we didn’t have the ability to monitor our environment, we relied on customers and suppliers to let us know whether we had downtime. The ManageEngine products have allowed us to monitor and predict possible downtime. A lot of our work has been automated for example our contract management, workflows and approvals. Our…

Coenie Swanepoel
Manager: IT Governance, Risk and Compliance, Altech Netstar

The ManageEngine products do exactly what the company promises them to do and at a very competitive price. I am yet to submit a single complaint about any of ITR Technology’s or ManageEngine’s services, products or costs.  Always a pleasure to work with them and they never shy away from any request, no matter how…

Muhammad Gouda
ITWORX Education

I’d say that ServiceDesk Plus is a best ticketing system that helped me manage my team and their assignments much easier, its reporting tool made me monitor and report team progress in a visualized way… I love it so much.

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