The COVID-19 effect on IT service management

Whitepapers | 07-09-2020

The COVID-19 effect on IT service management

The challenges and effects of a global crisis on IT service management. Do IT teams around the world think that they are tackling the Covid-19 challenge successfully? ManageEngine and ITSM.Tools partnered up and conducted a survey among more than 500 IT admins and service desk staff around the world during three weeks in April and May of the COVID-19 lockdown.

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