ServiceDesk Plus MSP allows our customers to be kept up-to-date on a three-tier level (telephone, web, and email), provides excellent SLA options based on customers, allows our technical staff to get updated instantly on all requests, and most of all provides an easy-to-use reporting feature with scheduled reports, giving me the time to concentrate on…

We needed better capabilities for reporting & integration with our other software systems and hence we have chosen SupportCenter Plus

As an IT infrastructure service provider for global corporations, we needed a centralized firewall monitoring solution for our multi-vendor, multi-tenant, virtualized environment. Firewall Analyzer proved to be a more-than-capable solution for monitoring and managing multiple customer-specific, virtual firewalls. Firewall Analyzer provides us with customer-specific client views, and mutually exclusive, individual firewall reports and alerts for…

Readymade and on-the-fly solutions I was looking for something that’s intuitive, easy to use, and cost-effective. I did a number of searches. I found ADManager Plus and was impressed. We purchased it. I can now certainly see the benefits from reporting perspective and on-the-fly changes that we can do from the reports.

Analytics plus will help you increase your SLA’s compliance Analytics Plus gives us better sense of when tickets need to be addressed and has helped us increase our SLAs compliance by 70 percent.