In these ITR IT Platform Terms & Condition’s (these “T&C”)

1.1  unless the context clearly indicates a contrary intention an expression which denotes any gender includes the other genders, a natural person includes an artificial person and vice versa and the singular includes the plural and vice versa;

1.2  clause headings are inserted for convenience only and shall not be used in its interpretation;

1.3  the provisions relating to interpretation in ITR’s T&C’s, ITR’s Interpretation Schedule & Glossary of Terms shall apply and the expressions defined in ITR’s T&C’s, ITR’s Interpretation Schedule & Glossary of Terms and on ITR’s IT Platform shall bear the same meaning herein.


2.1  The ITR IT Platform to which these T&C’s apply and for which ITR is responsible includes the ITR Website, the ITR Portal, ITR Hardware and ITR Software.

2.2  These T&C’s incorporate ITR’s IT Platform Privacy & Usage Policy including how ITR will use and protect any personal information that the User gives ITR when using ITR’s IT Platform.

2.3  ITR is not liable for the content of the ITR IT Platform. The User must pay particular attention to the Limitation of Liability, Content Disclaimer and Disclaimer sections of these T&C’s.

2.4  The User must read these T&C’s carefully. Together with the Disclaimers and Regulatory Disclosures, they govern ITR’s relationship with the User in relation to the use of the ITR IT Platform.

2.5  ITR’s IT Platform is currently intended for Users who access the ITR IT Platform within the borders of South Africa. Because of same, ITR cannot guarantee that the ITR IT Platform or the information on the ITR IT Platform complies with or is appropriate for use in other countries.

2.6  By using the ITR IT Platform in any way, the User signifies the User’s agreement with these T&C’s and to be bound by them.

2.7  If the User has any questions about these T&C’s or the User does not wish to accept these T&C’s, please contact ITR by contacting ITR’s Legal Department on (+27) 665 5551 before using the ITR IT Platform. Using or accessing the ITR IT Platform indicates the User’s acceptance of these T&C’s. If the User does not accept these T&C’s, please do not continue to use the ITR IT Platform.


3.1  ITR has made the ITR IT Platform available to the User for the Users commercial use and for the purposes of the Services provided by ITR to the User. ITR may modify, withdraw or deny access to the ITR IT Platform at any time.

3.2  Specifically excluded from the uses or operation of the ITR IT Platform in connection with any products, systems, applications or hardware other than the Services provided by ITR.


4.1 Protection

4.1.1  It is of utmost importance to ITR that Users visiting ITR’s IT Platform are put at ease that the privacy of the User/s is of great importance to ITR.

4.1.2  ITR, as a responsible party, undertakes to ensure that all information collected from and recorded from the User is collected, processed and stored in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI Act”).

4.1.3  It is important for the User, to take note of the fact that when the User submits personal information on ITR’s IT Platform, the User consents to ITR collecting, processing and storing such information.

4.1.4  The User supplies such Personal Information to ITR of its own accord and free will.

4.1.5  Accordingly, the User consents to providing such information to ITR.

4.1.6  Personal Information requested from the User and recorded and/or stored is lawfully required for the functioning and business activities of ITR and the provision by ITR of the Services to the User.

4.1.7 The User warrants that Personal Information provided to ITR is correct and that such Personal Information is provided to ITR by an individual possessing the necessary authority from the User.

4.2 Deletion

4.2.1  The User may at any time and on written request to ITR, request ITR to make an amendment to or delete Personal Information recorded of the User.

4.2.2  Should the User’s Personal Information so collected no longer be of any use and/or is no longer needed for the purposes of originally being collected and/or should the User request the deletion of Personal Information, ITR shall ensure that the Personal Information of the User is deleted and no record retained, stored or held by ITR.

4.3 Information Collected & Monitoring Communications

4.3.1  Subject to the provisions of the RICA.pdf, the User agrees to permit ITR to intercept, block, filter, read, delete, disclose and use all Communications the User sends or posts to ITR for using the Service and/or to ITR’s Personnel.

4.3.2  The User agrees and acknowledges that the consent the User provides above satisfies the “writing” requirement specified in ECT.pdf and the RICA.pdf.

4.3.3  ITR may implement systems designed to intercept and monitor your Communications with ITR, to the extent permissible by Law, in which case the User consents to such interception and monitoring.

4.3.4  As part of this process of intercepting and monitoring these Communications, ITR may record such Communications for disclosure on the basis set out in these T&C’s.

4.3.5  ITR may link to other IT Platforms which are not within ITR’s control. Once a User has left ITR’s IT Platform, ITR cannot be responsible for the protection and privacy of any information which the User provides. The User should exercise caution and look at the privacy statement applicable to the IT Platform in question.

4.3.6  ITR automatically receives and records information on ITR’s server logs from the User’s browser or mobile platform, including the User’s location, IP address, cookie information, and the page the User requested.

4.3.7  ITR treats this data as nonPersonal Information, except where we are compelled to do otherwise by Law or legal authority.

4.3.8  ITR only uses this data in aggregate form and ITR may provide this aggregate information to ITR’s partners about how ITR;s customers, collectively, use ITR’s IT Platform, so that ITR’s partners may also understand how the user makes use of the IT Platform.

4.3.9  The following information shall be requested by ITR from the User(s) –


Individual Corporate Entity
Name & Surname Name
Identity number Registration Number
Physical address Physical address
Postal address Postal address
Mobile, home and work contact numbers Mobile, home and work contact numbers
Facsimile number Facsimile number
Email Address Email Address
VAT number (where applicable); VAT number (where applicable)
Any other information required by the ECT Act.

4.3.10 Through the use of Cookies or other analytical software, ITR may further collect a list of the Services the User(s) expresses an interest in when the User uses ITR’s IT Platform.

4.3.11  The User(s) is further informed that there is other information that will be automatically provided to ITR due to Cookies.

4.3.12  This information will include –  the IT Platform;  I.P addresses; and  how long the User(s) visited ITR’s IT Platform.

4.4 Cookies

4.4.1  As mentioned above, ITR uses cookies on ITR’s IT Platform.

4.4.2  Cookies are files that store information on the User’s hard drive or browser allowing ITR’s IT Platform to recognise that the User has visited ITR’s IT Platform before.

4.4.3  Cookies contain the addresses of the IT Platform and codes that the User’s browser sends back to the IT Platform each time the User visit the ITR IT Platform.

4.4.4  Cookies don’t usually contain personal information or anything dangerous. They’re usually innocuous and useful.

4.4.5  ITR will not use Cookies to collect personally identifiable information about the User. However, if the User wishes to restrict or block the cookies which are set by ITR’s IT Platform, or indeed any other IT Platform, the User can do this through the User’s browser settings. The Help function within the User’s browser should tell the User how.

4.4.6  Please be aware that restricting cookies may impact on the functionality of ITR’s IT Platform.

4.4.7  If the User wishes to view the User’s Cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

4.5 Use of Information

4.5.1 ITR uses this information to provide the User with a better service, and in particular for the following

reasons  providing Services the User has requested and notifying the User about important changes or developments to these Services;  responding to the User’s inquiries and complaints or processing the User’s requests in relation to the User’s information;  to follow up as part of ITR’s customer care procedures;  updating ITR’s records about the User;  internal record keeping;  administering offers and Services;  to improve ITR’s Services;  making ITR’s IT Platform easier for the User to use and providing the User with access to certain parts of ITR’s IT Platform; and  to contact the User for market research purposes, provided that the User shall have the option to elect not to receive such contact from ITR.

4.5.2  ITR may contact the User by email, phone, fax or mail in relation to the purposes set out herein and by providing such information the User is deemed to have agreed to ITR contacting the User by these methods of Communication.

4.5.3  ITR will continue to contact the User by way of such methods until the User advises ITR in writing that the User no longer wishes to be contacted by certain methods. Please note the User is required to accept at least one of the above methods as the User’s chosen method of receipt of Communication from ITR.

4.5.4  All User(s) information which is collected on ITR’s IT Platform will be stored and processed in South Africa according to industry best practice.

4.5.5  Subject to 5.5.6, the User(s) information will not be released to any third party.

4.5.6  The User herewith provides ITR with the right to disclose the User information to –  to government and law enforcement agencies;  to credits and other financial service providers;  where the law requires that ITR disclose your personal information to a party;  where ITR has received the User’s consent to disclose personal information with another Party; and  where ITR has reason to believe that a disclosure of information is necessary to identify, contact or bring legal action against a User who may be in breach of these T&C’s or may be causing injury to ITR’s rights or property, other users, or anyone else that could be harmed by such activities.

4.6 Transmission of Information & Security

4.6.1  All reasonable steps will be taken by ITR to ensure the integrity, security and confidentiality of the User(s) information.

4.6.2  ITR ensures the integrity and confidentiality of the User’s personal information with appropriate, reasonable technical and organisational measures to prevent loss of damage or unauthorised destruction of personal information and unlawful access to or processing of the User’s personal information.


4.6.4  All communication sent to and from the ITR IT Platform is done via a secure SSL encrypted connection between the User’s browser and the ITR IT Platform. However ITR cannot guarantee security beyond your browser being used, as this is beyond ITR’s control.

4.6.5  Browser security can be compromised by 3rd party browser plugins and by not installing the latest computer and browser security patches. Making use of an uptodate antivirus and enabling all the security features in it can assist in increasing your security.

4.6.6  ITR takes reasonable steps to preserve the security of cookie and personal information in accordance with these T&C’s and ITR’s IT Platform Privacy & Usage Policy.

4.6.7  If your browser is suitably configured, it will advise you whether the information ITR is sending will be secure (encrypted) or not secure (not encrypted).

4.6.8  ITR regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure.

4.6.9  Accordingly, although ITR strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

4.6.10  Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems

4.6.11  The User’s attention is drawn to the fact that information transmitted via the Internet is susceptible to monitoring and interception.

4.6.12  The User will bear all risk of transmitting information in this manner. ITR will not be liable for any loss, harm or damage suffered by the User as a result of transmitting information to ITR. ITR reserves the right to request independent verification of any information transmitted via eCommunication.

4.6.13  Please be aware that any unsolicited confidential or proprietary information sent to ITR via the Internet cannot be guaranteed to remain confidential. If the User needs to send such information to ITR and the User is concerned about the security of this information, the User is to contact ITR and ITR will advise the User of the most appropriate method of transmission.


5.1  The User agrees to be fully responsible for the User’s own conduct and content while using the ITR IT Platform and for any consequences thereof.

5.2  The User agrees to comply with all Laws which govern the User’s Service use, as well as to adhere to generally acceptable Internet and email etiquette.

5.3  In this regard the User agrees, inter alia, not to

5.3.1  take any action aimed at deceiving or misleading any person, attempt to impersonate or misrepresent your affiliation to any person or forge headers or otherwise manipulate identifiers in order to disguise the origin of anything posted or transmitted through ITR’s IT Platform;

5.3.2  submit any person’s personal information to ITR without that person’s informed consent;

5.3.3  gather or attempt to collect personal information about third parties without their knowledge or consent for commercial, political, charity or similar purposes;

5.3.4  violate the privacy of any person or attempt to gain unauthorised access to ITR’s IT Platform or the persons account, including (without being limited to) through hacking, password mining or any other means;

5.3.5  use ITR’s IT Platform to post or transmit anything which is defamatory, discriminatory, obscene, offensive, threatening, abusive, harassing, harmful, hateful or which carries child pornography, religious or racial slurs or threatens or encourages bodily harm or the like or which may violate any person’s personality rights;

5.3.6  copy, modify, create an adaptation of, reverse engineer, decompile or otherwise attempt to extract ITR’s source code or any part thereof, unless this is expressly permitted or required by law, or unless ITR have specifically told you that you may do so, in writing;

5.3.7  use ITR’s IT Platform in any manner which could damage, impair, overburden or disable ITR’s IT Platform or interfere with any other user’s Account use;

5.3.8  use ITR’s IT Platform to post anything which contains viruses or any other destructive features, regardless of whether or not damage is intended;

5.3.9  use ITR’s IT Platform to make fraudulent offers to sell or buy products, items or services or to offer or solicit for any type of financial scam such as “pyITRid schemes” and “chain letters”;

5.3.10  use ITR’s IT Platform in a manner that may infringe the intellectual property rights (for example copyright or trademarks) or other proprietary rights of others; and/or

5.3.11  otherwise use ITR’s IT Platform to engage in any illegal or unlawful activity.

5.4 Should the User engage in any one or more of the above practices, which shall be determined in ITR’s sole discretion (and which decision shall be final), then ITR shall be entitled, without prejudice to any other rights ITR may have, to

5.4.1  without notice, suspend or terminate the User’s Account and/or Service use;

5.4.2  hold the User liable for any costs ITR incur as a result of the User’s misconduct; and/or

5.4.3  notwithstanding ITR’s IT Platform Privacy & Usage Policy referred to herein, disclose any information relating to you, whether public or personal, to all persons affected by your actions.


6.1  The ITR IT Platform and all the materials contained in it are protected by intellectual property rights, including copyright and either belongs to ITR or is licensed to ITR to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the ITR IT Platform, as well as other content such as articles, stories and other text. The User may not copy, redistribute, republish or otherwise make the materials on the ITR IT Platform available to anyone else without ITR’s written consent.

6.2  Nothing in these T&C’s shall be construed as granting the User any rights of any nature whatsoever in and to the ITR Intellectual Property other than as expressly provided herein.

6.3 The User may print or download materials from the ITR IT Platform for the User’s personal or commercial use provided that –

6.3.1  no materials are modified in any way;

6.3.2  no graphics are used separately from accompanying text;

6.3.3  ITR’s copyright and trade mark notices appear in all copies and the User acknowledges the ITR IT Platform as the source of the material; and

6.3.4  if the User has ITR’s permission to provide these materials to another person, the User must ensure that the other individual(s) is and/or are made aware of these restrictions.

6.4 All Intellectual Property Rights which are and/or may be in the possession of and/or owned and/or used by ITR from time to time and all Intellectual Property Rights evidenced by or embodied in attached/related/connected –

6.4.1  to the ITR IT Platform and Derivative Works thereof; and

6.4.2  in any Intellectual Property created, generated, suggested, made, conceived, developed or reduced to practice, by either ITR or the User in the course of performing the activities under this Agreement and relating to the ITR IT Platform, shall be owned by or licensed to ITR.

6.5  Any content or material downloaded or uploaded or otherwise obtained through the ITR IT Platform is done at the User’s own discretion and risk.

6.6  The User will be solely responsible for any damage to the User’s computer system/network or any loss of data that may result from the download or upload of any such content or material or the use of the ITR IT Platform.


7.1  The ITR IT Platform is intended to provide general information regarding ITR, ITR’s Services and other information which may be of interest to the User. It is not intended to provide exhaustive treatment of any subject dealt with.

7.2  The information on the ITR IT Platform including all research, opinions or other content is not intended to and does not constitute financial, accounting, tax, legal, investment, consulting or other professional advice or Services.

7.3  The ITR IT Platform may include technical, typographical or other inaccuracies and the User is urged to contact ITR to confirm all information contained on this ITR IT Platform before placing any reliance on it. Changes are periodically made to the information on the ITR IT Platform and these changes will be incorporated in new editions of this ITR IT Platform. ITR reserves the right to alter or amend any criteria or information set out in the ITR IT Platform without notice.


8.1  Nothing on the ITR IT Platform is intended to be, nor should be construed as an offer to enter into a contractual relationship between ITR and the User or anyone else, except for these T&C’s which govern the relationship between ITR and the User in relation to the Users use of the ITR IT Platform.

8.2  No information or content contained on the ITR IT Platform should be taken as an offer or a recommendation by ITR. All Services offered by ITR are subject to completion of the requisite application forms and other documentation and are governed by ITR’s relevant T&C’s. ITR reserve the right to reject, at ITR’s absolute discretion, any application submitted for Services contained on the ITR IT Platform.

8.3  If the User concludes a contract with a third party who is named or referred to on the ITR IT Platform, it is the Users responsibility to ensure that the User is comfortable with the T&C’s of that contract and to take financial or legal advice if necessary.


9.1 Any electronic transmission by the User to or from ITR shall be deemed to be a written document that is in the form, either wholly or partly, of a data message as defined in the Electronic Communications and Transactions Act, 25 of 2002.

9.2 Notwithstanding that any communication is not physically signed by the User, upon electronic transmission thereof to ITR using the ITR IT Platform

9.2.1  the User shall be requesting and authorising ITR to provide the Services specified in any communication accordance with and subject to the Agreement; and

9.2.2  ITR shall be entitled to act in accordance with the instructions contained in such communications.  

9.3  The User warrants that the information furnished by the User when completing and submitting any communication to ITR shall be accurate, true and complete in all aspects.

9.4  Should the User be located outside of South Africa, then the User agrees to comply with any laws, rules or regulations in the User’s jurisdiction or in the location of the User’s web server regarding online conduct and acceptable content, including laws regulating the export of data to South Africa or the User’s country of residence.


10.1  ITR has taken all reasonable precautions to ensure that viruses are removed from ITR’s IT Platform, but at the same time, ITR cannot ensure that no viruses are contained on ITR’s IT Platform.

10.2  ITR assumes no liability in this regard and you are requested to take all necessary precautions to safeguard the User’s computer before downloading any information from ITR’s IT Platform.


11.1  ITR reserves the right to withdraw or modify the ITR IT Platform at any time.

11.2  ITR may add new features and modify or even discontinue existing features without notice to the User in ITR’s sole discretion.

11.3  ITR reserves the right to alter or amend any criteria or information set out in the ITR IT Platform without notice.


12.1  The User’s use of and reliance on the ITR IT Platform is entirely at the Users own risk. The ITR IT Platform is provided “As Is” and “As Available”.

12.2  The information contained on the ITR IT Platform is given for general information and interest purposes only. Whilst ITR tries and ensures the information contained on the Website is accurate and up to date, ITR cannot be responsible for any inaccuracies in the information. As a result, the User should not rely on this information, and ITR recommends that the User take further advice or seek further guidance before taking any action based on the information contained on the ITR IT Platform. ITR’s liability to the User as explained below remains unaffected by this.

12.3  ITR shall not be liable in respect of any loss, damage or damages however arising and whatever the cause, in particular pursuant to and in furtherance of these T&C’s, the Users access to the Website or from the Users inability to access the ITR IT Platform.

12.4  ITR does not accept any liability for any acts or omissions resulting from the Users decision or opinion formed on the basis of the Users use of the ITR IT Platform. Use of the ITR IT Platform is at the Users sole risk. ITR shall not be liable for any loss or damage whatsoever and howsoever arising as a result of the Users use of or reliance on the information contained on the Website to the maximum extent permitted by law.

12.5  ITR does not guarantee that the ITR IT Platform will be compatible with all and/or any hardware and software which the User may use.

12.6  ITR does not guarantee that this ITR IT Platform will be available all the time or at any specific time, that access will be uninterrupted, that there will be no delays, failure, errors or omissions or loss of transmitted information.

12.7  In order to protect the User, ITR reserves the right, at any time, to alter, replace or discontinue the service in whole or in part, without notice to the User, in which event ITR shall incur no liability whatsoever.

12.8 ITR shall not be liable to the User for any physical loss or damage to the Users computer as a result of the Users use of the ITR IT Platform, including any damage arising as a result of a virus. The User has the sole responsibility for adequate protection and back up of data and protecting the Users computer.

12.9 These T&C’s do not exclude ITR’s liability (if any) to the User for –

12.9.1 personal injury or death resulting from ITR’s Gross Negligence;

12.9.2 fraud;

12.9.3 any matter which it would be illegal for ITR to exclude or to attempt to exclude ITR’s liability.

12.10 ITR’s liability to the User shall not in any circumstances include any business losses that the User may incur, including but not limited to indirect loss, consequential loss, lost data, lost profits or business interruption.

12.11 The User agrees to indemnify and hold harmless ITR, and ITR’s Personnel, from and against any third party claim arising from or in any way related to the User’s use of the ITR IT Platform or any other actions connected with use of any content, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature. In such a case, ITR will provide the User with written notice of such claim, suit or action.


13.1 Information and materials on this ITR IT Platform are appropriate for use in South Africa only. Users who access the ITR IT Platform from any other country do so on their own initiative. ITR does not offer its Services to anyone living and/or carrying on business outside South Africa.

13.2 Should a User attempt to utilize ITR’s IT Platform and the User does not live and/or carry on business in South Africa, the User does so at the User’s own risk. ITR shall not be liable to the User for any loss, harm or damage suffered by the User as a result of the User attempting to utilize ITR’s Services whilst the User does not live and/or carry on business within South Africa.


13.1 ITR’s IT Platform may contain links to other Websites, which are not under ITR’s control.

13.2 These links are provided in order to enhance the interest of other featured content and are not intended to signify that ITR endorses or otherwise has any responsibility for the content of the linked IT Platform.

13.3 Should the User be directed to or make use of any external link on ITR’s IT Platform to another IT Platform, such IT Platform is not subject to these T&C’s.

13.4 ITR cannot be responsible for the protection and privacy of any information which the User provides. The User should exercise caution and look at the privacy statement applicable to the IT Platform in question.

13.5 The links to other sites are for the Users convenience and ITR does not accept any responsibility or liability for enabling the User to link to any other Website, for the contents of any other Website, for the security of any other Website, or for any consequence of the User acting upon the contents of such Website.

13.6 No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on ITR’s IT Platform.


14.1 The contents of the ITR IT Platform are not directed to any person and/or individual living and/or carrying on business outside South Africa.

14.2 The availability of the ITR IT Platform is prohibited to said persons and/or individuals. Persons and/or individuals in respect of whom such prohibitions apply must not access the ITR IT Platform. GENERAL

15 Sole Agreement

15.1 No Party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.

15.2 These T&C’s supersede and replace all prior agreements, commitments, undertakings or representations, whether oral or written, between the parties in respect of the subject matter hereof.

  1. Amendment

16.1  No addition to, variation, or consensual cancellation of these T&C’s shall be of any force or effect unless in writing and signed by or on behalf of the Parties.

16.2  ITR reserves the right, in ITR’s sole discretion, to amend these T&C’s at any time, in any way and from time to time. ITR will publish the amended T&C’s on the ITR IT Platform. These amendments shall come into effect immediately once published on the ITR IT Platform.

16.3  It is the User’s responsibility to review these T&C’s regularly and to ensure that the User agrees with any amendments to this Agreement. If the User does not agree with any amendments to these T&C’s, the User may no longer use the ITR IT Platform.

17 Governing Law

17.1  These T&C’s shall in all respects (including its existence, validity, interpretation, implementation, termination and enforcement) be governed by the Laws of South Africa which are applicable to Agreements executed and wholly performed within South Africa.

17.2  Any dispute arising out of the use or publication of ITR’s IT Platform is subject to the exclusive jurisdiction of the courts of South Africa.

18  No Advice

18.1 The fact that ITR has made the ITR IT Platform content available to the User is neither a recommendation that the User enters into a particular transaction nor a representation that any Service described on the ITR IT Platform is suitable or appropriate for the User.

19  Connected Interests

19.1 Any company or individual connected to the ITR Group, including these entities Directors and Employees may have a position or interest in any Service recommended on this ITR IT Platform.

20 Severability

20.1 If any part of these T&C’s is found by any court or other competent authority to be invalid, unlawful or unenforceable then such part shall be severed from the rest of the T&C’s which shall continue to be valid and enforceable to the fullest extent permitted by Law.

21 Additional Terms

ITR’s IT Platform is made available for public viewing on the basis that ITR exclude, to the extent lawfully permitted, all liability whatsoever for any loss or damage howsoever arising out of use of ITR’s IT Platform or reliance upon the content of ITR’s IT Platform.