ServiceDesk Plus has helps us meet our SLA targets and makes reporting easier. It has also minimised the number of calls logged per technician. I love the fact that it has work load balancing especially for our technicians, the calls can be distributed evenly. It saved us a significant amount of time as we were…

In the past we didn’t have the ability to monitor our environment, we relied on customers and suppliers to let us know whether we had downtime. The ManageEngine products have allowed us to monitor and predict possible downtime. A lot of our work has been automated for example our contract management, workflows and approvals. Our…

The ManageEngine products do exactly what the company promises them to do and at a very competitive price. I am yet to submit a single complaint about any of ITR Technology’s or ManageEngine’s services, products or costs.  Always a pleasure to work with them and they never shy away from any request, no matter how…

In the past nothing was centralised. We used different software for different needs and accessed over 1000 devices manually. Desktop Central and its ability to integrate with a Mobile Device Management Solution has simplified and automated our deployment and patch management processes, which has allowed for better efficiency and productivity in our business operations throughout…

…When it comes to Network Monitoring systems, OpManager is the obvious choice. Feature rich and integrated to our Service Desk tool. In OpManager we have a great tool which satisfies all our requirements and at an extremely affordable rate.