Over the past several years, telecommuting, or remote work, has gained significant traction across a wide variety of industries. According to a recent survey conducted by OWL Labs, 48 percent of employees worked from home at least once...
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What to Consider When Migrating to ServiceDesk Plus On-Demand (Cloud) from ServiceDesk Plus On-Premise.10-01-2020Blog
What should you consider when migrating to ManageEngine ServiceDesk Plus on-demand (cloud) from ManageEngine "servicedesk plus" on-premise edition? The two solutions are functionally very similar, with some exceptions, please see here...
With the advent of the pandemic, home has become the new office. With the work from home culture becoming the norm, organizations have increased focus on monitoring the essential network elements and critical IT applications necessary...
Managing VPN connections will help businesses face today’s adversity as well as prepare for tomorrow’s opportunity09-25-2020Blog
The onslaught of the novel COVID-19 has caught businesses off guard, sending many of them into a tailspin. To survive this, most businesses considered the idea of remote work, and some have already implemented work from home policies....
The Health Insurance Portability and Accountability Act, also known as HIPAA, is a compliance standard that was implemented after all health-related information was digitized. The crux of the act is to ensure that all sensitive...
The challenges and effects of a global crisis on IT service management. Do IT teams around the world think that they are tackling the Covid-19 challenge successfully? ManageEngine and ITSM.Tools partnered up and conducted a survey...
Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus. One of this service desk solution’s powerful integrations is with Site24x7, wherein...
The ripples of digital disruption spurred by radical shifts in the ICT field were slow to reach the retail sector, which lagged in terms of digital maturity and technology spend. However, this is no longer the case. Gartner predicts...
Meet the expectations of the digital age citizen with help desk software for Government organizations08-28-2020Blog
Deliver a robust and contemporary service experience to both employees and citizens. The commercial sector's high level of customer service has raised the service expectations of the public. The generally quick and efficient response...