ServiceDesk Plus MSP
ServiceDesk Plus MSP is a comprehensive, ITIL-ready help desk solution designed specifically for managed service providers (MSPs). It combines IT service management, IT asset management, and account management into a single, unified console to help MSPs deliver efficient services to multiple clients.
Complete
multi-tenant ITSM platform
Manage multiple client accounts from a single console with strict data segregation, account-specific SLAs, and custom workflows per client.
Integrated
billing and time tracking
Built-in time entry, contract management, and billing capabilities allow MSPs to accurately track service hours and manage client contracts efficiently.
ITIL-ready
service desk for MSPs
Full incident, problem, change, and release management aligned with ITIL best practices, purpose-built for the MSP delivery model.
Built for Managed Service Providers
ServiceDesk Plus MSP enables managed service providers to deliver scalable, account-aware IT service management across multiple client organizations from a single platform. With native multi-tenancy, integrated billing, and complete ITSM capabilities, MSPs can streamline service delivery while maintaining strict data separation between accounts. ITR Technology supports MSP partners with deployment, configuration, and ongoing optimization of ServiceDesk Plus MSP.
Account-Aware Service Delivery
Manage service requests, assets, and SLAs separately for each client account while maintaining centralized visibility across your entire MSP operation. Each account gets its own configurations, automations, and reporting.
Remote Support and Asset Management
Integrated remote access, IT asset discovery, and CMDB capabilities give MSP technicians full visibility and control over client infrastructure without switching between tools.
Automated Workflows and SLA Management
Configure automated ticket routing, escalation rules, and SLA-driven notifications per account. Ensure every client receives the service level they’ve contracted for.
Frequently asked questions
How does ServiceDesk Plus MSP handle multiple client accounts?
ServiceDesk Plus MSP provides native multi-tenancy with complete data segregation between accounts. Each client gets dedicated configurations, SLAs, workflows, and reports while MSPs maintain centralized management across all accounts.
Can ServiceDesk Plus MSP integrate with remote monitoring and management (RMM) tools?
Yes, ServiceDesk Plus MSP integrates with ManageEngine’s RMM Central and Endpoint Central MSP, as well as other IT operations tools, to provide a unified MSP management platform.
Does ServiceDesk Plus MSP include asset management?
Yes, it includes comprehensive IT asset management with automated discovery, software license management, and a CMDB – all organized by client account for clear visibility.
What reporting capabilities are available for MSPs?
ServiceDesk Plus MSP offers account-specific and cross-account reporting, SLA compliance dashboards, technician performance metrics, and custom report builders for client-facing documentation.
Is ServiceDesk Plus MSP available in the cloud?
ServiceDesk Plus MSP is available for on-premises deployment, giving MSPs full control over their data and infrastructure. Contact ITR Technology to discuss the best deployment option for your MSP operation.
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