How Zoho manages the spectrum of IT incidents
At Zoho Corporation, the parent company of ManageEngine, we have decades of experience in incident response and training as a global company with thousands of employees and over 180,000+ customers.
The COVID-19 effect on IT service management
The challenges and effects of a global crisis on IT service management. Do IT teams around the world think that they are tackling the Covid-19 challenge successfully? ManageEngine and ITSM.Tools partnered up and conducted a survey among more than 500 IT admins and service desk staff around the world during three weeks in April and May of the COVID-19 lockdown.
How to mitigate password security risks associated with remote work
Remote work is here to stay, at least for the time being. IT admins now face the stiff challenge of extending IT support to employees and ensuring smooth workflows.
They are now forced to minimize help desk dependency and processes in place that ensure complete security. This e-book helps IT admins do exactly that.
Combating endpoint management and security challenges in the COVID-19 era
For the first time in the digital era, almost the entirety of the global workforce has shifted to a remote work model to help diminish the spread of COVID-19. This unprecedented transition has not only opened up new avenues for security risks, but has also proven to be a challenge for facilitating endpoint management routines and enabling remote access to critical corporate resources.
Anatomy of Desktop Computer Challenges in Education Sector
Education institutions that rely on computers for their daily operations face numerous challenges in managing their desktops. This whitepaper targets the IT Administrators and IT Managers belonging to Education vertical in discussing the importance of desktop management and how a desktop management solution should assist them in efficiently managing their desktops.
Leveraging Bring Your Own Device (BYOD)
With the coming together of PCs and mobile devices, we are witnessing an unprecedented increase in enterprise mobility. Today, mobiles and tablets are ubiquitous in any workplace. Employees access most of their business applications by using mobile devices. Some industries, such as education, manufacturing, and healthcare, have responded quite well to this trend, and they allow their employees to access corporate data by using mobile devices securely. This paper analyzes the challenges involved with BYOD, the ways to leverage the benefits and brings out the best practices in order to effectively utilize the BYOD trend.
Streamlining Threat detection through user behaviour analytics
When it comes to protecting against insider attacks, the real challenge is timely detection and prevention. In a constantly evolving threat landscape, there is only little that traditional security tools can do. AI-enabled solutions can effectively analyze user patterns and identify potential attacks.
NIST password policy recommendations and how they compare with current password practices
The National Institute of Standards and Technology (NIST) is a physical sciences laboratory and is now part of the United States Department of Commerce. The NIST publishes standards across fields including engineering, information technology, neutron research, and more.
Network configuration management: Best practices
When a business grows and its needs expand, configuration changes begin to take place on a daily basis. Network admin can carry out these changes manually, but this presents the risk of human error, resulting in faulty configurations.
The Essential IT Management Manual for SMB’s
The 2020 pandemic has brought with it a new set of challenges for IT Managers in South Africa, a bigger shift towards remote working, a decrease in the average IT team size, larger divide in the talent gap, a higher number of IT support tickets and a higher rate of security vulnerabilities.