IT teams played a pivotal role in enabling remote work and will similarly have a central part in facilitating the various return-to-work strategies. While the shift to remote work happened almost overnight, returning to work will be a gradual process, giving IT teams time to prepare.
Your ITSM data does not necessarily generate value to your organisation—unless you deploy the best reporting and analytical strategies to gain actionable insights. Today’s service desk managers are constantly required to do more with less while still maintaining service quality, keeping up with the ever-increasing technological demands of end users, and supporting their organisation’s digital transformation efforts.
IT problems are not exclusive to large organisations—in fact, most IT issues are common to both large and small organisations alike. Some examples include a minor change triggering an avalanche of incidents, using poorly crafted or antiquated service processes that are no longer 100 percent efficient, or not knowing the ideal number of IT staff needed.
A new set of security vulnerabilities have surfaced with the increased adoption of remote work. This has led to a surge in the number of IT and email-based attacks. Data theft and hacking techniques are becoming more sophisticated and trickier to crack. Therefore, it is so essential to fortify and secure your Exchange environment at all costs.
With remote work becoming the new norm, the road map for digital transformation is solely dependent on the choices we make now. Poor device management spares no one.
According to the Cost of a Data Breach report by Ponemon Institute, it takes 358 days on average to identify and contain a data breach in the healthcare industry. This means that cyberattackers may lurk in the network for nearly a year, gradually escalating privileges, moving laterally, and exfiltrating sensitive data before they are discovered and stopped.
There are tens of thousands of cybersecurity incidents reported across the globe annually. The mass adoption of cloud solutions and remote work in the wake of the pandemic means most organisations’ attack surfaces have increased exponentially.
User logon activity needs to be audited to meet various security, operational, and compliance requirements of an IT environment, such as:
Detecting suspicious activities like a high volume of logon failures.
Tracking the active and idle time spent by users at their workstations.
Recovering from an Active Directory security compromise is not just difficult, but also costly. In this free e-book, we’ll use practical use cases to explain where an organisation may slip up and identify eight tried-and-tested Active Directory security best practices.
Active Directory (AD) is a crucial identity and access management (IAM) component for many enterprises as it enables the creation, maintenance, and use of digital identities.
User accounts in AD are the basis of authentication and initial access to your network.