IT service management

The COVID-19 effect on IT service management

The challenges and effects of a global crisis on IT service management. Do IT teams around the world think that they are tackling the Covid-19 challenge successfully? ManageEngine and ITSM.Tools partnered up and conducted a survey among more than 500 IT admins and service desk staff around the world during three weeks in April and May of the COVID-19 lockdown.

desktop computer challenges in education

Anatomy of Desktop Computer Challenges in Education Sector

Education institutions that rely on computers for their daily operations face numerous challenges in managing their desktops. This whitepaper targets the IT Administrators and IT Managers belonging to Education vertical in discussing the importance of desktop management and how a desktop management solution should assist them in efficiently managing their desktops.

Leveraging Bring Your Own Device

Leveraging Bring Your Own Device (BYOD)

With the coming together of PCs and mobile devices, we are witnessing an unprecedented increase in enterprise mobility. Today, mobiles and tablets are ubiquitous in any workplace. Employees access most of their business applications by using mobile devices. Some industries, such as education, manufacturing, and healthcare, have responded quite well to this trend, and they allow their employees to access corporate data by using mobile devices securely. This paper analyzes the challenges involved with BYOD, the ways to leverage the benefits and brings out the best practices in order to effectively utilize the BYOD trend.