Enterprise Service Management

Advanced solutions for managing your IT help desk, customer support, and IT assets.

Align your helpdesk to ITIL Frameworks

IT help desk software with integrated asset and project management built on an ITIL framework.

Manage IT changes and assets with precision

Streamline planning, approval, and implementation with automated work flows while discovering and monitoring all your IT assets (hardware and software) from one place.

Measure IT productivity and performance

Use analytics to generate customised, automated reports

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Related products

1 - 45 of 45 posts

Access Manager Plus

ManageEngine’s Access Manager Plus is a web-based privileged session management software for regulating access to remote systems through secure channels from a unified console. With comprehensive auditing capabilities, it offers total visibility into all privileged...

AD360

AD360 is a unified solution for identity and access management (IAM) needs of organizations running on Windows-based infrastructure. AD360 gives you the power to combine any or all of the following five ManageEngine AD Solutions...

ADAudit Plus

ADAudit Plus is an IT security and compliance solution designed for Windows-based organisations. It provides real time, in-depth knowledge on changes affecting both the content and configuration of Active Directory and servers. Additionally, ADAudit Plus...

ADManager Plus

ADManager Plus is a simple, easy-to-use Windows Active Directory Management and Reporting Solution that helps AD Administrators and Help Desk Technicians with their day-to-day activities.

ADSelfService Plus

ADSelfService Plus is an integrated self-service Active Directory password management and single sign-on solution. Inarguably the industry’s most feature-rich solution, ADSelfService Plus supports both on-premises Active Directory and cloud applications for password management.

AlarmsOne

AlarmsOne enables admins to centrally manage alerts from all of their IT management tools. AlarmsOne consolidates IT alerts and intelligently groups them based on host, network device, application, database, and more. It gives deeper visibility...

Analytics Plus

Analytics Plus is an on-premises reporting and business intelligence service that helps admins easily analyse their IT data and create insightful reports and dashboards for informed decision-making. AnalyticsPlus’ powerful visualisations offer key insights that are...

Application Control Plus

Application Control Plus automates the generation and maintenance of application whitelists and blacklists based on the specified control rules. With built-in sophisticated Endpoint Privilege Management, Application Control Plus is a comprehensive solution tailored to fit...

Applications Manager

Applications Manager is an application performance monitoring solution that proactively monitors business applications and helps businesses ensure their revenue-critical applications meet end user expectations. Applications Manager offers out-of-the-box monitoring support for over 100 applications and...

AssetExplorer

AssetExplorer is a web-based IT asset management (ITAM) software that helps monitor and manage assets during every stage in their life cycle. AssetExplorer provides a number of ways to ensure all assets in a network...

Browser Security Plus

Browser Security Plus is an enterprise browser management tool that helps IT administrators manage and secure browsers across networks. It enables them to enforce security policies, control browser extensions and plug-ins, sandbox and lockdown enterprise...

Cloud Security Plus

Cloud Security Plus provides complete visibility into both AWS and Azure cloud infrastructures. With comprehensive reports, easy search mechanisms, and customizable alert profiles, admins can track, analyze, and react to events happening in their cloud...

DataSecurity Plus

DataSecurity Plus is a change monitoring and notification tool for Windows file servers. With the help of lightweight agents, it monitors the files and shares on target systems in real time. It provides real-time reports,...

Device Control Plus

ManageEngine Device Control Plus is a comprehensive data leakage prevention solution that allows you to control, block and monitor USB and peripheral devices from having unauthorized access to your sensitive data.

Endpoint Central

Endpoint Central is integrated desktop and mobile management software that helps technicians manage servers, laptops, desktops, smartphones, and tablets from a central location. Automate routine jobs such as installing patches, distributing software, managing IT assets...

Endpoint Central MSP

Endpoint Central (Formally known as Desktop Central) MSP is an award-winning remote monitoring and management (RMM) software that helps managed service providers to efficiently manage their clients’ desktops, servers, laptops, and mobile devices from a...

EventLog Analyzer

EventLog Analyzer is a log management and analysis tool that detects networks threats quickly and easily. Designed to collect and process massive amounts of log data from practically any unencrypted log, this SIEM solution can...

Exchange Reporter Plus

Exchange Reporter Plus is an analysis and reporting solution for MS Exchange servers. Combining charts and self-explanatory UI, this software offers valuable stats and analytics required by Exchange administrators to keep their organization’s email infrastructure...

Firewall Analyzer

Firewall Analyzer, agentless log analytics and configuration management software, helps network administrators understand how bandwidth is being used in their network. Firewall Analyzer is vendor agnostic and supports almost all open-source and commercial network firewalls...

Key Manager Plus

Key Manager Plus is a web-based key management solution that helps admins consolidate, control, manage, monitor, and audit the entire life cycle of Secure Shell (SSH) keys and Secure Sockets Layer (SSL) certificates. It provides...

Log360

Log360 is a one-stop solution for all your log management and network security challenges. This tightly-integrated solution combines the capabilities of ADAudit Plus, EventLog Analyzer, O365 Manager Plus, Exchange Reporter Plus, and Cloud Security Plus....

Log360 Cloud

Do you run into “Running out of disk space!” alerts every time you try archiving logs to meet your IT compliance requirements? Then you should definitely check out Log360 Cloud. Log360 Cloud is a cloud-based...

M365 Manager Plus

M365 Manager Plus is an extensive Microsoft 365 tool used for reporting, managing, monitoring, auditing, and creating alerts for critical activities. With its user-friendly interface, you can easily manage Exchange Online, Azure Active Directory, Skype...

Mobile Device Management for MSP

Today’s Managed Service Providers need to account for mobile devices, BYOD and on-the-go workforces. You need a way to equip your customers to be as productive as possible, while keeping their devices and data safe...

Mobile Device Manager Plus

ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security. With employees rapidly embracing smartphones and tablets as their go-to devices,...

NetFlow Analyzer

NetFlow Analyzer is a complete traffic analytics tool that leverages flow technologies to provide real-time visibility into network bandwidth performance. It enables admins to collect, analyze, and report on what their network bandwidth is being...

Network Configuration Manager

Network Configuration Manager (NCM) is a multi-vendor network change, configuration and compliance management (NCCM) solution for switches, routers, firewalls and other network devices. NCM helps automate and take total control of the entire life cycle...

OpManager

OpManager offers comprehensive network monitoring capabilities that help admins monitor network performance, detect network faults in real time, troubleshoot errors, and prevent downtime. As a powerful network monitor, OpManager supports multi-vendor IT environments and can...

OpManager Plus

OpManager Plus is an integrated network performance management solution that eliminates the need for multiple monitoring tools and provides greater visibility across your entire network. OpManager Plus is packed with advanced network management capabilities for...

OpUtils

OpUtils is a switch port and IP address management software that helps network engineers manage their switches and IP address space with ease. With its comprehensive set of over 30 tools, OpUtils helps network engineers...

OS Deployer

OS Deployer automates the disk imaging and deployment process. It helps administrators capture images of different OS versions and store them in a network share, to create different deployment templates for various employee roles and...

PAM360

ManageEngine PAM360 empowers enterprises looking to stay ahead of this growing risk with a robust privileged access management (PAM) program that ensures no privileged access pathway to mission-critical assets is left unmanaged, unknown, or unmonitored.

Password Manager Pro

Password Manager Pro, a web-based privileged identity management solution, enables IT admins to manage all privileged identities—passwords, SSH keys, and SSL certificates—as well as control and monitor privileged access to critical information systems, from a...

Password Manager Pro MSP

Password Manager Pro MSP is a web-based privileged identity management solution that helps service providers secure their clients’ privileged accounts, control and monitor privileged access to client networks, and adopt stringent security best practices. The...

Patch Connect Plus

Patch Connect Plus enables admins to deploy patches to over 250 third-party applications and integrates with an existing Microsoft System Center Configuration Manager (SCCM) setup. It saves time and effort by performing various patch management...

Patch Manager Plus

Patch Manager Plus can help find all missing patches and vulnerable systems on a network and provides the necessary information needed for successful patch management. Patch Manager Plus provides real-time patch management metrics such as...

RecoveryManager Plus

RecoveryManager Plus is a centralised, web-based tool that simplifies enterprise-level backup and restoration of Active Directory, virtual machines, and Windows servers. It is engineered to take away all the pain involved in one of the...

Remote Access Plus

Remote Access Plus is an Enterprise Remote Support Software that helps system administrators and IT help desk technicians in troubleshooting remote computers from a central location. Powerful features like advanced remote access control, system manager,...

ServiceDesk Plus

ManageEngine ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses...

ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and...

SharePoint Manager Plus

SharePoint Manager Plus is a reporting and auditing tool that puts you in control of your SharePoint management and auditing. It allows you to monitor, track and analyze all the activities in your SharePoint infrastructure...

Site24x7

Site24x7 offers unified cloud monitoring for DevOps and IT operations. Monitor the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot...

Site24x7 for MSP’s

Cloud-based All-in-One IT Monitoring Platform for MSPs. Manage your customers’ IT infrastructure with our scalable, secure, and affordable monitoring suite designed for managed service providers and cloud service providers.

SupportCenter Plus

SupportCenter Plus is web-based customer support software that allows organisations to effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.

Vulnerability Manager Plus

Vulnerability Manager Plus delivers comprehensive vulnerability scanning, assessment, and remediation across all endpoints in your network from a centralized console. Amp up your endpoint security game with ManageEngine’s Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate...

Related resources

1 - 45 of 45 posts

Site24x7

Site24x7 offers unified cloud monitoring for DevOps and IT operations. Monitor the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot...

SupportCenter Plus

SupportCenter Plus is web-based customer support software that allows organisations to effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.

Key Manager Plus

Key Manager Plus is a web-based key management solution that helps admins consolidate, control, manage, monitor, and audit the entire life cycle of Secure Shell (SSH) keys and Secure Sockets Layer (SSL) certificates. It provides...

Firewall Analyzer

Firewall Analyzer, agentless log analytics and configuration management software, helps network administrators understand how bandwidth is being used in their network. Firewall Analyzer is vendor agnostic and supports almost all open-source and commercial network firewalls...

Exchange Reporter Plus

Exchange Reporter Plus is an analysis and reporting solution for MS Exchange servers. Combining charts and self-explanatory UI, this software offers valuable stats and analytics required by Exchange administrators to keep their organization’s email infrastructure...

EventLog Analyzer

EventLog Analyzer is a log management and analysis tool that detects networks threats quickly and easily. Designed to collect and process massive amounts of log data from practically any unencrypted log, this SIEM solution can...

Endpoint Central MSP

Endpoint Central (Formally known as Desktop Central) MSP is an award-winning remote monitoring and management (RMM) software that helps managed service providers to efficiently manage their clients’ desktops, servers, laptops, and mobile devices from a...

Endpoint Central

Endpoint Central is integrated desktop and mobile management software that helps technicians manage servers, laptops, desktops, smartphones, and tablets from a central location. Automate routine jobs such as installing patches, distributing software, managing IT assets...

DataSecurity Plus

DataSecurity Plus is a change monitoring and notification tool for Windows file servers. With the help of lightweight agents, it monitors the files and shares on target systems in real time. It provides real-time reports,...

Mobile Device Management for MSP

Today’s Managed Service Providers need to account for mobile devices, BYOD and on-the-go workforces. You need a way to equip your customers to be as productive as possible, while keeping their devices and data safe...

Vulnerability Manager Plus

Vulnerability Manager Plus delivers comprehensive vulnerability scanning, assessment, and remediation across all endpoints in your network from a centralized console. Amp up your endpoint security game with ManageEngine’s Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate...

Log360 Cloud

Do you run into “Running out of disk space!” alerts every time you try archiving logs to meet your IT compliance requirements? Then you should definitely check out Log360 Cloud. Log360 Cloud is a cloud-based...

ADManager Plus

ADManager Plus is a simple, easy-to-use Windows Active Directory Management and Reporting Solution that helps AD Administrators and Help Desk Technicians with their day-to-day activities.

AD360

AD360 is a unified solution for identity and access management (IAM) needs of organizations running on Windows-based infrastructure. AD360 gives you the power to combine any or all of the following five ManageEngine AD Solutions...

ADAudit Plus

ADAudit Plus is an IT security and compliance solution designed for Windows-based organisations. It provides real time, in-depth knowledge on changes affecting both the content and configuration of Active Directory and servers. Additionally, ADAudit Plus...

ADSelfService Plus

ADSelfService Plus is an integrated self-service Active Directory password management and single sign-on solution. Inarguably the industry’s most feature-rich solution, ADSelfService Plus supports both on-premises Active Directory and cloud applications for password management.

AlarmsOne

AlarmsOne enables admins to centrally manage alerts from all of their IT management tools. AlarmsOne consolidates IT alerts and intelligently groups them based on host, network device, application, database, and more. It gives deeper visibility...

Analytics Plus

Analytics Plus is an on-premises reporting and business intelligence service that helps admins easily analyse their IT data and create insightful reports and dashboards for informed decision-making. AnalyticsPlus’ powerful visualisations offer key insights that are...

AssetExplorer

AssetExplorer is a web-based IT asset management (ITAM) software that helps monitor and manage assets during every stage in their life cycle. AssetExplorer provides a number of ways to ensure all assets in a network...

Mobile Device Manager Plus

ManageEngine Mobile Device Manager Plus is an enterprise mobile device management solution that is designed to enhance employee productivity without compromising on corporate security. With employees rapidly embracing smartphones and tablets as their go-to devices,...

NetFlow Analyzer

NetFlow Analyzer is a complete traffic analytics tool that leverages flow technologies to provide real-time visibility into network bandwidth performance. It enables admins to collect, analyze, and report on what their network bandwidth is being...

Network Configuration Manager

Network Configuration Manager (NCM) is a multi-vendor network change, configuration and compliance management (NCCM) solution for switches, routers, firewalls and other network devices. NCM helps automate and take total control of the entire life cycle...

Applications Manager

Applications Manager is an application performance monitoring solution that proactively monitors business applications and helps businesses ensure their revenue-critical applications meet end user expectations. Applications Manager offers out-of-the-box monitoring support for over 100 applications and...

Browser Security Plus

Browser Security Plus is an enterprise browser management tool that helps IT administrators manage and secure browsers across networks. It enables them to enforce security policies, control browser extensions and plug-ins, sandbox and lockdown enterprise...

Cloud Security Plus

Cloud Security Plus provides complete visibility into both AWS and Azure cloud infrastructures. With comprehensive reports, easy search mechanisms, and customizable alert profiles, admins can track, analyze, and react to events happening in their cloud...

OpUtils

OpUtils is a switch port and IP address management software that helps network engineers manage their switches and IP address space with ease. With its comprehensive set of over 30 tools, OpUtils helps network engineers...

RecoveryManager Plus

RecoveryManager Plus is a centralised, web-based tool that simplifies enterprise-level backup and restoration of Active Directory, virtual machines, and Windows servers. It is engineered to take away all the pain involved in one of the...

SharePoint Manager Plus

SharePoint Manager Plus is a reporting and auditing tool that puts you in control of your SharePoint management and auditing. It allows you to monitor, track and analyze all the activities in your SharePoint infrastructure...

Log360

Log360 is a one-stop solution for all your log management and network security challenges. This tightly-integrated solution combines the capabilities of ADAudit Plus, EventLog Analyzer, O365 Manager Plus, Exchange Reporter Plus, and Cloud Security Plus....

OS Deployer

OS Deployer automates the disk imaging and deployment process. It helps administrators capture images of different OS versions and store them in a network share, to create different deployment templates for various employee roles and...

Password Manager Pro MSP

Password Manager Pro MSP is a web-based privileged identity management solution that helps service providers secure their clients’ privileged accounts, control and monitor privileged access to client networks, and adopt stringent security best practices. The...

Password Manager Pro

Password Manager Pro, a web-based privileged identity management solution, enables IT admins to manage all privileged identities—passwords, SSH keys, and SSL certificates—as well as control and monitor privileged access to critical information systems, from a...

Patch Connect Plus

Patch Connect Plus enables admins to deploy patches to over 250 third-party applications and integrates with an existing Microsoft System Center Configuration Manager (SCCM) setup. It saves time and effort by performing various patch management...

Patch Manager Plus

Patch Manager Plus can help find all missing patches and vulnerable systems on a network and provides the necessary information needed for successful patch management. Patch Manager Plus provides real-time patch management metrics such as...

Remote Access Plus

Remote Access Plus is an Enterprise Remote Support Software that helps system administrators and IT help desk technicians in troubleshooting remote computers from a central location. Powerful features like advanced remote access control, system manager,...

ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and...

ServiceDesk Plus

ManageEngine ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses...

Site24x7 for MSP’s

Cloud-based All-in-One IT Monitoring Platform for MSPs. Manage your customers’ IT infrastructure with our scalable, secure, and affordable monitoring suite designed for managed service providers and cloud service providers.

OpManager Plus

OpManager Plus is an integrated network performance management solution that eliminates the need for multiple monitoring tools and provides greater visibility across your entire network. OpManager Plus is packed with advanced network management capabilities for...

OpManager

OpManager offers comprehensive network monitoring capabilities that help admins monitor network performance, detect network faults in real time, troubleshoot errors, and prevent downtime. As a powerful network monitor, OpManager supports multi-vendor IT environments and can...

PAM360

ManageEngine PAM360 empowers enterprises looking to stay ahead of this growing risk with a robust privileged access management (PAM) program that ensures no privileged access pathway to mission-critical assets is left unmanaged, unknown, or unmonitored.

Access Manager Plus

ManageEngine’s Access Manager Plus is a web-based privileged session management software for regulating access to remote systems through secure channels from a unified console. With comprehensive auditing capabilities, it offers total visibility into all privileged...

Application Control Plus

Application Control Plus automates the generation and maintenance of application whitelists and blacklists based on the specified control rules. With built-in sophisticated Endpoint Privilege Management, Application Control Plus is a comprehensive solution tailored to fit...

Device Control Plus

ManageEngine Device Control Plus is a comprehensive data leakage prevention solution that allows you to control, block and monitor USB and peripheral devices from having unauthorized access to your sensitive data.

M365 Manager Plus

M365 Manager Plus is an extensive Microsoft 365 tool used for reporting, managing, monitoring, auditing, and creating alerts for critical activities. With its user-friendly interface, you can easily manage Exchange Online, Azure Active Directory, Skype...