ServiceDesk Plus MSP

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ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

Product Includes
  • Account Management
  • Rebrand- provide personalized service
  • Incident Management
  • Service Catalog
  • Knowledge Base
  • Technician Auto Assign
  • Integrated Remote Control
  • Service Level Agreement
  • Automated Billing
  • Change Management
  • IT Project Management
  • Asset Management
  • Agent Based Scan
  • CMDB
  • Problem Management
  • Purchase & Contract
  • Reporting
How can ServiceDesk Plus MSP help you?
  • Manage multiple clients
  • Efficiently manage incidents from every account
  • Display all available services in a service catalogue
  • Increase customer satisfaction with a knowledge base
  • Take control with easy change management processes
  • Use advanced analytics to stay on top of services
Features
  • Change Management
  • Advanced Analytics
  • Automated Billing
  • IT Project Management
  • Agent based scan
  • Technician Auto Assign
  • Service Catalog
  • Account Management
  • Asset Management
  • Incident Management
  • Problem Management
  • CMDB
  • Service Level Agreement
  • Integrated Remote Control
  • Reports
  • Rebrand – Personalize your Account
  • Purchase & Contract Management
  • Mobile app for iPhone​
  • Integrations​

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What customers have to say

Jason Roberts

ServiceDesk Plus MSP allows our customers to be kept up-to-date on a three-tier level (telephone, web, and email), provides excellent SLA options based on customers, allows our technical staff to get updated instantly on all requests, and most of all provides an easy-to-use reporting feature with scheduled reports, giving me the time to concentrate on other business requirements.

Technical Manager, TCNS
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