ManageEngine logo
  • Products

SupportCenter Plus

SupportCenter Plus is web-based customer support software that allows organisations to effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.
Book a demo

Product Includes

  • Multi-Channel Support
  • Request Tracking & Automation
  • Ability for independent Business Units
  • Account & Contact Management
  • Knowledge Base
  • Self-service Portal
  • Contracts & SLA Management
  • Time Tracking & Billing
  • Reports, Dashboards & KPIs
  • Mobile access
  • Multi-language support
  • Add-ons & integrations

How can SupportCenter Plus help you?

  • Automates the process of creating, organizing and tracking requests into a seamless process.
  • Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Allows you to manage your customer information including the products/services purchased, contracts they are assigned to, their organizational hierarchy and so on.
  • Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Track the time spent on all customers using one console.
  • Analyze information from your help desk through intuitive & real time Reports & Dashboards.
  • Improve your organizations’ customer service.

Features

  • Multi-channel support
  • Request tracking & automation
  • Business units
  • Contracts & SLA management
  • Time tracking & billing
  • Reports, dashboards & KPIs
  • Account & contact management
  • Knowledge base
  • Customer portal
  • Mobile access
  • Multi-language support
  • Add-ons & integrations

 

 

Request quote or demo

Complete your details below to book a demonstration of this product. Or for a quote…

  • Hidden
  • By sending a request, through this form, I agree that my data may be used according to the terms and conditions of this website.
  • Hidden
  • Hidden
  • Hidden
  • This field is for validation purposes and should be left unchanged.

What customers have to say

Adam Doyle

We needed better capabilities for reporting & integration with our other software systems and hence we have chosen SupportCenter Plus

I.T Director, Brickman Group

Related Resources

1 - 18 of 18 posts
Whitepapers

10 tips to improve your help desk service experience

Understanding the reality of how the customer feels is incredibly important – it’s the backbone to providing great service. It’s the people delivering the service that make the difference to a customer, not specifically the...

Read more