SupportCenter Plus
SupportCenter Plus is web-based customer support software that allows organisations to effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.
Product Includes
- Multi-Channel Support
- Request Tracking & Automation
- Ability for independent Business Units
- Account & Contact Management
- Knowledge Base
- Self-service Portal
- Contracts & SLA Management
- Time Tracking & Billing
- Reports, Dashboards & KPIs
- Mobile access
- Multi-language support
- Add-ons & integrations
How can SupportCenter Plus help you?
- Automates the process of creating, organizing and tracking requests into a seamless process.
- Lets each division of your organization define their product or service specific configuration and work as independent units.
- Allows you to manage your customer information including the products/services purchased, contracts they are assigned to, their organizational hierarchy and so on.
- Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
- Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
- Track the time spent on all customers using one console.
- Analyze information from your help desk through intuitive & real time Reports & Dashboards.
- Improve your organizations’ customer service.
Features
- Multi-channel support
- Request tracking & automation
- Business units
- Contracts & SLA management
- Time tracking & billing
- Reports, dashboards & KPIs
- Account & contact management
- Knowledge base
- Customer portal
- Mobile access
- Multi-language support
- Add-ons & integrations
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