ManageEngine

SupportCenter Plus

SupportCenter Plus is web-based customer support software that allows organisations to effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.
Book a demo
SupportCenter Plus 1
Product Includes
  • Multi-Channel Support
  • Request Tracking & Automation
  • Ability for independent Business Units
  • Account & Contact Management
  • Knowledge Base
  • Self-service Portal
  • Contracts & SLA Management
  • Time Tracking & Billing
  • Reports, Dashboards & KPIs
  • Mobile access
  • Multi-language support
  • Add-ons & integrations
SupportCenter Plus 1
How can SupportCenter Plus help you?
  • Automates the process of creating, organizing and tracking requests into a seamless process.
  • Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Allows you to manage your customer information including the products/services purchased, contracts they are assigned to, their organizational hierarchy and so on.
  • Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Track the time spent on all customers using one console.
  • Analyze information from your help desk through intuitive & real time Reports & Dashboards.
  • Improve your organizations’ customer service.
SupportCenter Plus 3
SupportCenter Plus 3
SupportCenter Plus 5
Features
  • Multi-channel support
  • Request tracking & automation
  • Business units
  • Contracts & SLA management
  • Time tracking & billing
  • Reports, dashboards & KPIs
  • Account & contact management
  • Knowledge base
  • Customer portal
  • Mobile access
  • Multi-language support
  • Add-ons & integrations
SupportCenter Plus 5

Request quote or demo

Complete your details below to request a quote or demo for this product.
  • This field is for validation purposes and should be left unchanged.

Testimonials

Adam Doyle
I.T Director, Brickman Group

We needed better capabilities for reporting & integration with our other software systems and hence we have chosen SupportCenter Plus

Related resources

No post was found with your current grid settings. You should verify if you have posts inside the current selected post type(s) and if the meta key filter is not too much restrictive.
All resources