Manage Engine

SupportCenter Plus

SupportCenter Plus is web-based customer support software that allows organisations to effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.
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Product Includes
  • Multi-Channel Support
  • Request Tracking & Automation
  • Ability for independent Business Units
  • Account & Contact Management
  • Knowledge Base
  • Self-service Portal
  • Contracts & SLA Management
  • Time Tracking & Billing
  • Reports, Dashboards & KPIs
  • Mobile access
  • Multi-language support
  • Add-ons & integrations
How can SupportCenter Plus help you?
  • Automates the process of creating, organizing and tracking requests into a seamless process.
  • Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Allows you to manage your customer information including the products/services purchased, contracts they are assigned to, their organizational hierarchy and so on.
  • Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Track the time spent on all customers using one console.
  • Analyze information from your help desk through intuitive & real time Reports & Dashboards.
  • Improve your organizations’ customer service.
Features
  • Multi-channel support
  • Request tracking & automation
  • Business units
  • Contracts & SLA management
  • Time tracking & billing
  • Reports, dashboards & KPIs
  • Account & contact management
  • Knowledge base
  • Customer portal
  • Mobile access
  • Multi-language support
  • Add-ons & integrations

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Testimonials

Adam Doyle
I.T Director, Brickman Group

We needed better capabilities for reporting & integration with our other software systems and hence we have chosen SupportCenter Plus

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