ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Product Includes
- Account Management
- Rebrand- provide personalized service
- Incident Management
- Service Catalog
- Knowledge Base
- Technician Auto Assign
- Integrated Remote Control
- Service Level Agreement
- Automated Billing
- Change Management
- IT Project Management
- Asset Management
- Agent Based Scan
- CMDB
- Problem Management
- Purchase & Contract
- Reporting
How can ServiceDesk Plus MSP help you?
- Manage multiple clients
- Efficiently manage incidents from every account
- Display all available services in a service catalogue
- Increase customer satisfaction with a knowledge base
- Take control with easy change management processes
- Use advanced analytics to stay on top of services
Features
- Change Management
- Advanced Analytics
- Automated Billing
- IT Project Management
- Agent based scan
- Technician Auto Assign
- Service Catalog
- Account Management
- Asset Management
- Incident Management
- Problem Management
- CMDB
- Service Level Agreement
- Integrated Remote Control
- Reports
- Rebrand – Personalize your Account
- Purchase & Contract Management
- Mobile app for iPhone
- Integrations
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