ManageEngine

ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
ManageEngine ServiceDesk plus MSP 1
Product Includes
  • Account Management
  • Rebrand- provide personalized service
  • Incident Management
  • Service Catalog
  • Knowledge Base
  • Technician Auto Assign
  • Integrated Remote Control
  • Service Level Agreement
  • Automated Billing
  • Change Management
  • IT Project Management
  • Asset Management
  • Agent Based Scan
  • CMDB
  • Problem Management
  • Purchase & Contract
  • Reporting
ManageEngine ServiceDesk plus MSP 1
How can ServiceDesk Plus MSP help you?
  • Manage multiple clients
  • Efficiently manage incidents from every account
  • Display all available services in a service catalogue
  • Increase customer satisfaction with a knowledge base
  • Take control with easy change management processes
  • Use advanced analytics to stay on top of services
ManageEngine ServiceDesk plus MSP 2
ManageEngine ServiceDesk plus MSP 2
ManageEngine ServiceDesk plus MSP 3
Features
  • Change Management
  • Advanced Analytics
  • Automated Billing
  • IT Project Management
  • Agent based scan
  • Technician Auto Assign
  • Service Catalog
  • Account Management
  • Asset Management
  • Incident Management
  • Problem Management
  • CMDB
  • Service Level Agreement
  • Integrated Remote Control
  • Reports
  • Rebrand – Personalize your Account
  • Purchase & Contract Management
  • Mobile app for iPhone​
  • Integrations​
ManageEngine ServiceDesk plus MSP 3

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