Products

ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

Product Includes

Account Management
Rebrand- provide personalized service
Incident Management
Service Catalog
Knowledge Base
Technician Auto Assign
Integrated Remote Control
Service Level Agreement
Automated Billing
Change Management
IT Project Management
Asset Management
Agent Based Scan
CMDB
Problem Management
Purchase & Contract
Reporting

How can ServiceDesk Plus MSP help you?

Manage multiple clients
Efficiently manage incidents from every account
Display all available services in a service catalogue
Increase customer satisfaction with a knowledge base
Take control with easy change management processes
Use advanced analytics to stay on top of services

Features

Change Management
Advanced Analytics
Automated Billing
IT Project Management
Agent based scan
Technician Auto Assign
Service Catalog
Account Management
Asset Management
Incident Management
Problem Management
CMDB
Service Level Agreement
Integrated Remote Control
Reports
Rebrand – Personalize your Account
Purchase & Contract Management
Mobile app for iPhone
Integrations

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What customers have to say

Jason Roberts

ServiceDesk Plus MSP allows our customers to be kept up-to-date on a three-tier level (telephone, web, and email), provides excellent SLA options based on customers, allows our technical staff to get updated instantly on all requests, and most of all provides an easy-to-use reporting feature with scheduled reports, giving me the time to concentrate on other business requirements.

Technical Manager, TCNS

Related Resources

Blog

What to Consider When Migrating to ServiceDesk Plus On-Demand (Cloud) from ServiceDesk Plus On-Premise.

What should you consider when migrating to ManageEngine ServiceDesk Plus on-demand (cloud) from ManageEngine “servicedesk plus” on-premise edition? The two solutions are functionally very similar, with some exceptions, please see here for a comparison.

Whitepapers

The COVID-19 effect on IT service management

The challenges and effects of a global crisis on IT service management. Do IT teams around the world think that they are tackling the Covid-19 challenge successfully? ManageEngine and ITSM.Tools partnered up and conducted a...