- ITIL ready features
- Best practice ITSM workflows
- Powerful integrations with IT management apps
- Smart automation
- Extensive reporting capabilities
- Codeless customizations
- Deploy on cloud or on-premises
- Gain control of your help desk
- Manage changes with precision
- Optimize service delivery
- Deliver IT projects on time
- Drive decisions with the right data
- Collaborate with other IT systems
- Streamline asset management
- Track incidents easily
- Implement changes with minimal impact and risks
- Showcase all IT services in a service catalogue
- Gain IT help desk insights
- Empower end-users with a self-service portal
- Create a rich knowledge base
- Automatic ticket dispatch
- Manage an entire IT asset inventory
ServiceDesk Plus has helps us meet our SLA targets and makes reporting easier. It has also minimised the number of calls logged per technician. I love the fact that it has work load balancing especially for our technicians, the calls can be distributed evenly. It saved us a significant amount of time as we were…
In the past we didn’t have the ability to monitor our environment, we relied on customers and suppliers to let us know whether we had downtime. The ManageEngine products have allowed us to monitor and predict possible downtime. A lot of our work has been automated for example our contract management, workflows and approvals. Our…
The ManageEngine products do exactly what the company promises them to do and at a very competitive price. I am yet to submit a single complaint about any of ITR Technology’s or ManageEngine’s services, products or costs. Always a pleasure to work with them and they never shy away from any request, no matter how…
I’d say that ServiceDesk Plus is a best ticketing system that helped me manage my team and their assignments much easier, its reporting tool made me monitor and report team progress in a visualized way… I love it so much.
ITSM and ITIL came to life for me in the 2000s. Concepts such as availability management, service continuity management, change management, and problem management appealed to me because they focused on activities I had encountered...
This whitepaper lists eight essential KPIs that every IT service desk team should be aware of. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on...
Remember the last time a product you ordered was delivered after the promised delivery date? Yep, the frustration of a product or service being delayed is certainly not something you'd want to experience frequently....
The word CMDB is something you often hear in the world of ITSM and IT management, but it's seldom explained. So, what exactly is a CMDB, and how does it help your organization? If these are questions that haunt your IT team, then...
2020 has seen a surge in the number of organisations embracing remote work to adapt to the new normal, leading to increased reliance on digital collaborative workspaces like Microsoft Teams. As organisations migrate critical business...