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ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Product Includes

  • ITIL ready features
  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Extensive reporting capabilities
  • Codeless customizations
  • Deploy on cloud or on-premises

How can ServiceDesk Plus help you?

  • Gain control of your help desk
  • Manage changes with precision
  • Optimize service delivery
  • Deliver IT projects on time
  • Drive decisions with the right data
  • Collaborate with other IT systems
  • Streamline asset management

Features

  • Track incidents easily
  • Implement changes with minimal impact and risks
  • Showcase all IT services in a service catalogue
  • Gain IT help desk insights
  • Empower end-users with a self-service portal
  • Create a rich knowledge base
  • Automatic ticket dispatch
  • Manage an entire IT asset inventory

Awards

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What customers have to say

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Users raise a variety of IT requests every day. It might be a request for new software, the replacement of old hardware, access to applications, or a change in the component of an asset. These...

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The COVID-19 effect on IT service management

The challenges and effects of a global crisis on IT service management. Do IT teams around the world think that they are tackling the Covid-19 challenge successfully? ManageEngine and ITSM.Tools partnered up and conducted a...

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ITSM for higher education explained

Over the past few decades, the digital technology landscape has undergone a paradigm shift in terms of communication and collaboration capabilities. This shift, in turn, has sparked a remarkable evolution of higher education ecosystems around...

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IT management challenges faced by government

Government departments face numerous IT challenges that threaten to diminish, if not derail their IT-driven services and are increasingly charged with daunting tasks such as:

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The IT Professional Remote Working Challenge

#RemoteWorkingChallenge We can only imagine that the increase in remote working has posed challenges for you the IT professional. From dispersed end users to security vulnerabilities and more, it cannot be easy. We would like...