Your ITSM data does not necessarily generate value to your organisation—unless you deploy the best reporting and analytical strategies to gain actionable insights.
Today’s service desk managers are constantly required to do more with less while still maintaining service quality, keeping up with the ever-increasing technological demands of end users, and supporting their organisation’s digital transformation efforts. In the midst of all this, do you find yourself missing a few SLA-defined deadlines, losing a few tickets in the pipeline, and wishing you had better visibility into service processes? Then you need to build powerful metrics and KPIs that not only give you prescriptive information but also provide diagnostic insights that can shine light on the help desk’s weak points.
In this e-book 10 proven tips are discussed which will:
- Transform and improve your ITSM reporting
- Help you build actionable ITSM performance indicators and metrics
- Demonstrate how organisations can build better, more informative reports and dashboards