Enterprise Service Management

Advanced solutions for managing your IT help desk, customer support, and IT assets.

Align your helpdesk to ITIL Frameworks

IT help desk software with integrated asset and project management built on an ITIL framework.

Manage IT changes and assets with precision

Streamline planning, approval, and implementation with automated work flows while discovering and monitoring all your IT assets (hardware and software) from one place.

Measure IT productivity and performance

Use analytics to generate customised, automated reports

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Manage Engine
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AssetExplorer

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AssetExplorer is a web-based IT asset management (ITAM) software that helps monitor and manage assets during every stage in their life cycle. AssetExplorer provides a number of ways to ensure all assets in a network

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ServiceDesk Plus

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ManageEngine ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses

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ServiceDesk Plus MSP

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ManageEngine ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and

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SupportCenter Plus

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SupportCenter Plus is web-based customer support software that allows organisations to effectively manage customer tickets, account and contact information, and service contracts to provide a superior customer experience.

Related Resources

1 - 2 of 2 posts
Whitepapers

5 real-world interconnections that IT teams overlook

When business operations expand and mature, IT teams face an increased demand for technology that targets specialised functional areas. This sees the once-small IT teams evolving to operate as several sub-departments that co-exist with each...

Blog

7 Service Desk Habits of ‘The Avengers’

“If you are an IT help desk technician, you’re a superhero!” You may have heard this many times from your help desk solution provider, if not from your customers and colleagues. Do you believe this...

Blog

Help desk automation: How chatbots help IT admins

Currently, the automation that operates within our service desk tools is static, has very little built-in intelligence, and requires periodic human intervention to correct course over time. However, things will change as smart automation is...

Blog

10 tips for taming IT tickets

In many organisations, IT support seems to follow a corollary of Moore’s Law in which the number of support tickets — rather than the number of transistors — doubles every two years. Even companies that...

Whitepapers

The Brainy Book for Smarter ITSM

This eBook is a compilation of industry best practices and exclusive tips on IT Service Management (ITSM) for IT service desk professionals. It answers all your burning questions and affects your understanding of ITSM in...

Blog

Hey! Let’s talk AIOps!

As the rapid digital transformation has put a lot of pressure on IT organisations to be more proactive and agile, DevOps principles and practices have been an invaluable resource. However, to remain at the top...

Whitepapers

The state of ITSM two years into the pandemic

To understand how well IT organisations have coped over the now two-year-long global pandemic, how operations have been impacted, and which factors influenced success, ManageEngine surveyed 437 IT professionals about a range of topics in...

Blog

What service request management is

Users raise a variety of IT requests every day. It might be a request for new software, the replacement of old hardware, access to applications, or a change in the component of an asset. These...

Whitepapers

Back to work: An IT admin’s guide

IT teams played a pivotal role in enabling remote work and will similarly have a central part in facilitating the various return-to-work strategies. While the shift to remote work happened almost overnight, returning to work...

Whitepapers

10 secret strategies to supercharge IT reporting

Your ITSM data does not necessarily generate value to your organisation—unless you deploy the best reporting and analytical strategies to gain actionable insights. Today’s service desk managers are constantly required to do more with less...

Whitepapers

The COVID-19 effect on IT service management

The challenges and effects of a global crisis on IT service management. Do IT teams around the world think that they are tackling the Covid-19 challenge successfully? ManageEngine and ITSM.Tools partnered up and conducted a...

Blog

ITSM for higher education explained

Over the past few decades, the digital technology landscape has undergone a paradigm shift in terms of communication and collaboration capabilities. This shift, in turn, has sparked a remarkable evolution of higher education ecosystems around...

Whitepapers

Network configuration management: Best practices

When a business grows and its needs expand, configuration changes begin to take place on a daily basis. Network admin can carry out these changes manually, but this presents the risk of human error, resulting in faulty...

Blog

IT management solutions for government

IT management challenges faced by government

Government departments face numerous IT challenges that threaten to diminish, if not derail their IT-driven services and are increasingly charged with daunting tasks such as:

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