IT management solutions for government

Blog | 03-06-2020 | 5 Minute read

IT management solutions for government

IT management challenges faced by government

Government departments face numerous IT challenges that threaten to diminish, if not derail their IT-driven services and are increasingly charged with daunting tasks such as:

  • Implementing modern network infrastructure
  • Managing critical applications and data in hybrid environments
  • Supporting legacy systems with updates, vulnerability patches, and other maintenance
  • Discovering and mapping modern IT assets
  • Administering and governing the privileges and access controls of an expanding workforce
  • Making sense of vast amounts of data from different sources to make informed decisions

To help organizations in the public sector address these and other issues, ManageEngine, the enterprise IT management division of Zoho Corporation, offers IT management solutions for all government departments. These solutions help you manage all your IT operations, including networks, servers, applications, service desks, Active Directory, security, desktops, and mobile devices.

Contextual integrations within our solutions—and third-party integrations with other leading applications—let you manage related IT elements from a single console. You will find that our solutions are cost effective, easy to configure, and innovative. And that continuous support is available, should you need it.

IT management solutions from ManageEngine

To optimise your IT operations and drive digital transformation

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The ManageEngine Advantage

ManageEngine helps you with out-of-the-box automated reports for compliance regulations.

  • FISMA: Compliance Objective:

To ensure that departments and agencies observe measures to mitigate security risks to critical data.

Our products that will help you meet the compliance needs:

EventLog Analyzer – Object access report and other object-based events reports.

ADAudit Plus – Reports about the real-time changes in the Active Directory.

O365 Manager Plus – Reports on user’s logon activities and admin activities across Office 365 suite, Skype and Azure.

DataSecurity Plus – Reports on all files/folders access, modifications, and storage.

Exchange Reporter Plus – Reports on visibility in organisations’ mailboxes, log on attempts and changes therein.

  • NIST: Compliance Objective

Security controls for information systems at government agencies

Our product that will help you meet the compliance needs:

Firewall Analyzer – Reports on all inbound and outbound traffic, all policy logs and configuration changes based on user identity.

  • GPG 13: Compliance Objective

Protective monitoring to achieve enhanced confidentiality, integrity and availability of IT systems impacting business sustainability and reputation

Our product that will help you meet the compliance needs:

EventLog Analyzer – Object access report and other object-based events reports.

  • GDPR: Compliance Objective

To increase privacy and extend data rights for EU residents and help them understand the usage of their personal data.

Our products that will help you meet the compliance needs:

ADManager Plus – Reports about the real-time changes in the Active Directory.

ADAudit Plus – Reports on user accesses and user session activities, detection of brute-force attacks, internal attacks, and backdoor accounts.

EventLog Analyzer – Object access report and other object-based events reports.

DataSecurity Plus – Reports on all files/folders access, modifications, and storage.

Exchange Reporter Plus – Reports on visibility in organizations’ mailboxes, log on attempts and changes therein.

ServiceDesk Plus – Distinguishing PII from other data, anonymizing them based on user requests and other GDPR-specific features.

Desktop Central – Exclusive DPO dashboard for deeper insights on security status of devices and breach notifications, automated end-to-end patch management, role-based access controls and more.

Mobile Device Manager Plus – Containerization to segregate corporate and personal apps on mobile devices, encryption of sensitive business information, configuration of role-based accesses and more.

Log360 – Threat intelligence, forensic analysis, incident detection and management capabilities with predefined audit report templates.

Key Manager Plus – Controlled exposure of personal data (PII) in reports, password protection for exports, administrator acknowledgement of data transfer for third-party integrations, provisions to purge audit trails, database level encryption of sensitive personal information and provision to manage non-user email addresses.

Analytics Plus – Password protection for files/dashboards/reports during export and email scheduling and while publishing or embedding in website/blog.

Password Manager Pro – Controlling, managing, monitoring, and auditing the entire life cycle of privileged access – privileged account management, remote access management, and privileged session management for GDPR compliance.

  • CJIS: Compliance Objective

Providing appropriate controls to protect the full life cycle of Criminal Justice Information whether at rest or in transit

Our product that will help you meet the compliance needs:

Mobile Device Manager Plus – Remote locking and remote wiping of devices, detection of rooted and jail-broken devices, and unauthorized software/applications, geo-tracking and more.

  • ISO 27001: Compliance Objective

Managing the security of sensitive assets such as financial data, intellectual property, employee records, customer data, and other sensitive information

Our products that will help you meet the compliance needs:

EventLog Analyzer – Event logging, protection of log information, review of user access rights, reports on secure log-on procedures and user registration and de-registration.

Password Manager Pro – Access control to critical systems, unique user identification and accountability for all privileged activities, sensitive information protection with cryptographic controls.

Firewall Analyzer – Reports on all inbound and outbound traffic, all policy logs and configuration changes based on user identity.

ManageEngine Certifications:

  • Zoho Corporation is ISO 27001 (Information Security Management System), ISO 27017 (Security Controls for Cloud Services) and ISO 27018 (Protection of Personally Identifiable Information) certified and SOC 2 Type II (Security, Confidentiality, Processing Integrity, Availability and Privacy) compliant.
  • Zoho Corporation participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework.
  • The data of our SaaS applications users resides in our data centers, which are also industry standard SOC 1 Type II and SOC 2 Type II compliant as well as ISO 27001 (Information Security Management System) and ISO 22301 (Business Continuity Management System) certified.
  • Certifications CSA STAR, and NIST are in Zoho Corporation’s road map.
  • ManageEngine’s ADManager Plus and EventLog Analyzer have received the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command (NETCOM), by meeting all the U.S. Army standards for security, compatibility, and sustainability.
  • ManageEngine’s Desktop Central is listed in the Department of Navy Application and Database Management System (DADMS), the authoritative list of software applications for use within the U.S. Navy and U.S. Marine Corps.
  • Desktop Central also conforms to the three standards incorporated within the International Edition of VPAT:
  1. Revised Section 508 standards – the U.S. Federal accessibility standard
  2. EN 301 549 requirements – the European Union’s “Accessibility requirements suitable for public procurement of ICT products and services in Europe”
  3. WCAG 2.1 or ISO/IEC 40500 guidelines – W3C/WAI’s recently updated Web Content Accessibility Guidelines

With the capabilities of meeting all requirements, through ManageEngine you could always have continuous operations while meeting the necessary compliance and simplify your IT environment.

Enquire today to make sure your departments are compliant.

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