The Brainy Book for Smarter ITSM

This eBook is a compilation of industry best practices and exclusive tips on IT Service Management (ITSM) for IT service desk professionals. It answers all your burning questions and affects your understanding of ITSM in a powerful way. Download this eBook and get started with smarter ITSM.

This e-Book covers:

  • Seven inspiring stories from top industry leaders from real life consulting and implementation situations
  • Techniques and tips to leverage people, process and technology for better results in service management operations
  • Insights on how to set objectives, charter course and take stock of what worked and what didn’t in ITSM improvement initiatives

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