The state of ITSM two years into the pandemic

To understand how well IT organisations have coped over the now two-year-long global pandemic, how operations have been impacted, and which factors influenced success, ManageEngine surveyed 437 IT professionals about a range of topics in late 2021. This report shares the survey results, including the deltas related to an initial pandemic survey in 2020 that compare the state of IT service management (ITSM) two years into the pandemic to the position after the initial phase.

Download this whitepaper for the findings from all 23 questions. Interesting correlations between different questions and their answers are also shared.

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