Digital transformation is the buzzword that every CIO and most top-level managers are so concerned about. So, for all the hype around it, what is digital transformation, and is it really happening? Yes, it’s happening. With time, DX has become the driving force of businesses.
In many organisations, IT support seems to follow a corollary of Moore’s Law in which the number of support tickets — rather than the number of transistors — doubles every two years. Even companies that experience slower growth find that tickets ultimately proliferate and threaten to overwhelm their IT support teams if they haven’t kept their ticket management systems and processes up to date.
There is no simple answer to the choice between ITIL and ITSM. IT Service Management (ITSM) and IT Infrastructure Library (ITIL) are two concepts that are frequently used interchangeably but are not synonymous. IT Service Management (ITSM) and IT Infrastructure Library (ITIL) are two terms commonly used interchangeably, but they are not the same.
The agile approach is everywhere! Though agile was born in the software development world, it has quickly penetrated other areas and ITSM is no exception. Unless you’ve been away from ITSM for the last 10 years, you know that an agile IT service desk is flexible, automates processes for quicker incident resolution, and emphasises collaboration between technicians and interaction with end users.
IT service management (ITSM) is moving into the cloud and evolving to support a mobile workforce. There’s an interesting time ahead for IT service management (ITSM) as it moves into the cloud and evolves to support a mobile workforce.
In the post-pandemic era, many organisations have made the switch to a hybrid or remote-first workplace, digitally empowering end users in the process. This has influenced IT’s approach to meet surging demands of the new corporate world while reducing costs, improving service delivery, and increasing employee productivity.
This eBook is a compilation of industry best practices and exclusive tips on IT Service Management (ITSM) for IT service desk professionals. It answers all your burning questions and affects your understanding of ITSM in a powerful way. Download this eBook and get started with smarter ITSM.
ManageEngine and ITSM.tools have partnered to put together an e-book that captures the real-life accounts of industry insiders who have been through IT all.
In the past couple of years, IT Operations have gotten increasingly difficult. In the race for digital transformation, organisations have had to change their IT operation strategies completely. Organisations have started shifting from the traditional, on-site systems to cloud migration and hybrid environments.
As the rapid digital transformation has put a lot of pressure on IT organisations to be more proactive and agile, DevOps principles and practices have been an invaluable resource. However, to remain at the top of the game, organisations need an even stronger solution.
Leave your name and number and we’ll get back to you.
"*" indicates required fields